The Pocket ADHD Coach Privacy Info and Terms & Conditions
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The Pocket ADHD Coach – Terms & Conditions
By Neuro-Stitch
1. What is The Pocket ADHD Coach?
The Pocket ADHD Coach is a flexible, subscription-based ADHD Coaching support subscription that gives you access to Heidi (your go-to ADHD Detective, Coach & Strategy Queen 💁♀️) for up to 1 hour per week of text, email or voice-note-based support via a designated app or platform.
This isn’t therapy. It’s not a crisis service. And it’s not a traditional coaching session. It is a same-day, laser-focused support system to help you:
- Neurodivergent-aware, ADHD-informed support
- Untangle tricky thoughts
- Lock up ADHD Villains
- Keep yourself accountable
- Celebrate your wins
- Strategise when you're stuck
- Stay on track between other services (or use as a lighter-touch stand-alone)
Same-day responses are guaranteed between 9am–4pm, Monday to Friday (excluding bank holidays). You’ll get thoughtful replies from Heidi (or an associate coach)—no AI, no bots, no fluff—just grounded, neurodivergent-aware support up to 1 weekly hour.
2. What's Included
As part of your Pocket ADHD Coach subscription, you’ll get:
- Up to 1 hour of support per week (Monday–Friday, 9am–4pm UK time)
- Time Tracked by Microsoft Power Automate
- Responses within same day
- Voice note or written responses via WhatsApp or Email (your choice!)
- WhatsApp phone number
- Email Address
- ADHD-informed accountability and strategy support
- Encouragement, validation, and perspective when your brain’s stitched you up
You can use this to:
- Check in on goals or to-dos
- Send voice notes to unpick overwhelm
- Show progress (e.g. “here’s the photo of my tidied desk!”)
- Ask for feedback or support with a sticky challenge
- Space to offload, reflect, untangle thoughts, and celebrate wins
- Stay accountable with nudges + ideas tailored to your unique ADHD fingerprint
🧠✨ Want to get the most out of this service? We’ve got a little guide for that! Check out “How to Use Your Weekly Support Like a Boss” when you sign up!
3. How Support is Delivered
- Pocket ADHD Coach is accessed through WhatsApp or email —To be chosen by you when you sign up).
- You initiate the contact—message when you’re ready to use your hour.
- You can message any time, but replies will come during working hours (9am–4pm, Mon–Fri).
- Support is based on your initiative—you reach out when you want to use up to 1 hour of your time per week (weeks run Mon-Friday)
- Support time is calculated based on time taken to read, process, respond and offer strategies or support.
- It’s a use-it-or-lose-it model**: Unused time does not roll over. This helps build momentum and consistency!
- Services start once payment is received.
- You have an ADHD Coach in your pocket – This model offers lower-cost, flexible access without the commitment of weekly 1:1s.
4. Boundaries & Ethics
This is a safe, respectful, and ethical service for both client and coach. So, here’s what you need to know:
- Not a crisis or emergency service – If you're in emotional distress, contact your GP or local mental health service. We also have listed some helpful resources here.
- This is not therapy or medical advice. Advice is based on coaching best practices and ADHD lived experience.
- You are responsible for your own actions and decisions. No liability is accepted for how advice is used.
- Coach Sick Days & Holidays: At Neuro-Stitch, we believe in building sustainable support — and that includes acknowledging that even your Pocket ADHD Coach sometimes needs rest and reset time! While there isn’t a strict holiday schedule, please be aware that occasional breaks (for sickness, annual leave, or unexpected life events) will naturally occur — just like an employee would take time off.
When I’m planning time off in advance, I’ll always give you a heads-up so you know what to expect. If I'm unwell or unexpectedly unavailable, I’ll check in as soon as I can. Your subscription continues month-to-month and reflects that this is a flexible, human-first support space, not a 24/7 service.
- Coaching provided is not a substitute for other forms of emotional/mental, wellness or other support/services. There should be no expectation that Neuro-Stitch should become solely responsible for all Actions or processes for the Client.
Neuro-Stitch reserves the right to refuse any services requested by the client that are deemed outside of scope of the agreed upon services and boundaries.
- Advice or suggestions are provided in good faith and based on neurodivergent lived experience, coaching practice, and ADHD-informed tools – but do not constitute legal advice, and no liability is accepted for the Client’s following of any advice or guidance provided.
- You remain responsible for any choices or actions you take based on support provided.
5. Refunds, Cancellations & Pauses:
- Refunds are discretionary and not guaranteed, especially for time already spent or services planned within 30 days.
- To cancel: send an email with 7 days' notice to hello@neuro-stitch.com If you are due your next monthly payment within your 7 day’s notice you will still be charged.
6. Respect & Inclusion Policy 🌈
Neuro-Stitch is an inclusive service and adheres to the Equality Act 2010 - Discrimination, harassment or inappropriate behaviour (including towards Heidi or collaborators) will result in immediate service termination with any remaining month’s fees + 30-day forfeit payment due of £60.
This includes:
- Verbal, written, or behavioural misconduct
- Comments that undermine psychological safety or inclusivity
- Discrimination, harassment or inappropriate behaviour
All complaints will be investigated with care, confidentiality, and fairness. Please Email complaints in writing to: complaints@neuro-stitch.com
7. Confidentiality & Safeguarding
- All support is confidential and not shared outside of Neuro-Stitch, except where legally required (e.g. risk of harm, Coaching Supervision, Safeguarding and Wellness).
- An emergency contact must be provided (over the age of 18 for wellness and safeguarding purposes)
- As with all digital communication, total privacy cannot be guaranteed, WhatsApp is encrypted but please be mindful.
- Deletion of chat history can be requested at any time, however be mindful that this is a useful tool for the coach to remind them of previous discussions for ongoing support purposes. The client/Neuro-Stitch relationship, as well as all information that the Client and Coach or delegates of Neuro-Stitch share as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics and this agreement. All data shall be processed and stored in accordance with applicable data protection legislation including the ICO.
8. Payment & Subscription Terms
- Pocket ADHD Coach is a rolling monthly subscription, billed in advance.
- Payment is due before support begins.
- You may cancel at any time with 7 days’ notice via email to hello@neuro-stitch.co.uk or your usual contact method. If you are due for your next monthly payment within 7 days of cancelling – you will be charged and then services cancelled
- No refunds are offered for part-used weeks or unused hours.
- Neuro-Stitch reserves the right to increase prices with 14 days’ written notice.
9. Support Hours & Availability
- Support is provided Monday to Friday, 9am–4pm (UK time).
- Bank holidays, planned leave or time off will be communicated in advance where possible (except in an emergency) – which may mean there is no cover or support during this period due to the need for annual leave and any sickness or emergency. Refunds or additional support will not be given unless in an exceptional circumstance as decided and agreed by neuro-stitch.
- You’ll be notified if there are any disruptions to the usual response time.
10. Tech Stuff
- You’ll be guided through setup on your chosen contact option when you sign up.
- Please ensure your app notifications are switched on!
- If you have tech troubles, get in touch and Heidi will do her best to troubleshoot—but it's your responsibility to ensure you have working access to WhatsApp or emails
11. Legal & Updates to These Terms
These terms may be updated periodically. You’ll be notified of any changes via email or your chosen communication method. Continued use of the service means you accept the new terms and/or changes to services, legal requirements, or best practices. You’ll always be notified of any key changes.
No Warranties & Limitation of Liability
Except as expressly provided in this agreement, Neuro-Stitch makes no guarantees or warranties, express or implied. In no event will Neuro-Stitch or any delegates acting on behalf of Neuro-Stitch be liable to the Client for any indirect, consequential or special damages and/or fees.
Notwithstanding any damages that the Client may incur, Neuro-Stitch’ entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date or end of the agreed delivery of services, taking into account any written and agreed amendments – confirmed by the Neuro-Stitch.
Governing Law and Dispute Resolution - This agreement is governed by the laws of England and Wales and the UK. In the event of legal action, the agreement between Coach and Client as named in this contract agreement is that deformation of either party publicly or otherwise that has a negative impact on reputation is prohibited. All matters should be dealt with confidentially with minimal disruption in a civilised manner.
12. Client Agreement & Signatures
This agreement constitutes a complete understanding of both parties and the entire agreement with respect to the subject matter. By signing below, the parties confirm they have read, understood and agree to the terms and conditions of this agreement, and the Client agrees that Neuro-Stitch can use the Client’s data in line with privacy policy and terms of service on the website, and consents to any email, or postal contact by the Neuro-Stitch and being added to marketing /subscribe to any newsletters and mailing lists held or delivered by Neuro-Stitch. (if you would like to unsubscribe at any time, please follow the link enclosed on communications sent, or email hello@neuro-stitch.com.)